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I am also unable to access my account as they will not update my log in details. I filmed my screen and there in front of my eyes they did not pay me out or sometimes they paid me too little. I wanted to withdraw the money as i have met the wagering requirements. I won 2. They say on their website it will take 4 days to process it, but after day 4 they asked me for a copy of my cards, which I did blanked out of course. After winning R29 I have send in docs as they requested since Dec Then I had to take pics of docs as they say pdf is not excepted. Hi Pls advise which ID document u sent through. Seriously now. Once I won Jack pot over euros and they quickly done the payment. Now they wont answer my emails. Still waiting on a withdraw since January Even when you send them the bank information, they are not in a hurry to process it. Will wait and see if I get any money. I am shocked that the casino is able to take deposit from my VISA account but cannot process withdrawals using same account. Still no refund was told days before the documents would be received. Why would that matter. I saw someone won money on facebook and she was able to draw her winnings. I asked them for the rule I did not comply with. Simple and easy proces of verfication. Bad for withdraw, so long to process, bank transfer is difficult to make it happen. For everyone from South Africa please note South African players are not allowed to play on Europa casino which could explain the cause of all the issues that have been taking place. An excellent casino, very professionall, quick response on e-mail and chat. Customer service ignores my request for refund. I got the contact of a software engineer who was said to be able to assist and he actually did help me withdraw my winnings fully from them and sent it to me. I can not even withdraw that shows my account is blocked….. I have emailed support a few times with no reply. Anyway keep your money and play elsewhere. I e-mailed and asked why, no reply. Time and time again they kept on telling me the funds cannot be withdrawn due to verification docs that must be submitted. I also transferred money to the account and played for a while and then my account was blocked as apparently i put the incorrect password in 3 times. Seems to be that while your playing with the bonus money the slots are in your favor till you get close to meeting the requirements to be able to cash out then the machine just stops paying any worth while wins. As of late 2 deposits from much better went missing from my account.

I made a withdrawal using easy EFT. Many free spins but always at minimum wager, never at wager your betting. They https://list.lifeoflynx.ru/casino/all-australian-casino.html went as far as saying they had already paid me europa casino nigeria nairaland removed the money from my account then requesting I funded the account.

After registering I deposited R rand and as I was about to play the whole thing crashed. Thats why I dont bother with their huge jackpots.

That is a joke, but it does say on their website that they can only pay out 10K per month. I was told I cannot withdraw money through the account I used to deposit. The money dissapeared from my account only R was left. I won I have done everything they asked they accepted all my ID and things but they still refuse to pay. Since then I have received no further answers to my emails and no money. A few weeks later and still no answer. I have my own money lying in the account and they do not get back to me! I won USD. Still they needed more and more info. I have won. When I tried to fix it, it said my email does not exist. My first request to be paid out resulted in a request for personal info and documents which I sent. However, i subsequently had R winnings which I could not withdraw as I had to wager my winnings by keeping playing because I still had R bonus. I am deeply disappointed in this service. Also no replies to my chats. Another fellow on chat told me to deposit with I-Debit. I won some money, made a withdrawal all good. I have send 5 emails with the same documents for verification purposes in order to process the withdrawal. They refuse to accept my drivers license or ID document. Europa Casino. Got email that stated that everything is sorted only proof of address. Any way send that as well. No problem making deposits. Gave me reference number but bank said they never got it and dont know where it is. Not a fan of this casino. It is not the sign of a good casino and I will not be depositing again. Just as well I checked these comments before making another deposit. I tested a small withdrawal of R and it never worked, yet some casinos easily process withdrawals. I think it was false advertising. The games at Europa are interesting and dirrerent. Pinetown South Africa. Then they wanted proof of deposit. First I had to redeposit money with Much Better, I did this, when I went to withdraw it said no withdraw method. Then received email that I can only withdraw R Because I did not comply with one of their rules. This is not good and should not be allowed IMO. They were quick to take my R I won R Yesterday I tried to take my money out and was allowed only R Now there is something about wagering which I have no control over and my money is in pending that will take 4 days before payout. Also no response to any emails! I became so discouraged with these people, I played auto spin until I lost everything. Chat bots are not very customer service oriented. They do their utmost best to frustrate customers and i wonder i they do make payments to clients. Send them 5 times proof of address. The games are fun but look out if you need to withdraw any winnings. All onus was on me to verify my deposits. I have gone through this for 5 times — i gave up. They are next to impossible. I have wrote customer support…. I hate it when I cannot choose to opt out of a bonus and here you are stuck with the playthrough before you can cash out your own money. The support staff gave me many misleading options. Very quick payment. I like Playtech software. Let me cash out my Canadian dollars but no deposit was made in my account. I made the mistake of entering the type of account instead of my account number and now they can not assist me? They fixed that issue, now it is day 8 and emails are going unanswered. Best of luck to you! Yes I made a mistake but how is there no turn around time?